Support Coordination

   SchemeWise support coordination services are the best around!

When you need expert advice… you need us

Support Coordination plays a critical role in ensuring that NDIS participants are able to use their plan to live a good life.  This is especially the case for participants who are vulnerable and socially isolated or people who have lots of change occurring around them or in their lives. 

SchemeWise are your NDIS Support Coordination and Specialist Support Coordination experts in ACT and NSW (Southern, Illawarra and Murrumbidgee areas).  Unlike most other similar services SchemeWise specialises in offering this service especially for complex care requirements.  For this reason we don’t provide services like day programs, personal care services or accommodation services.  We specialise in helping you! 

Our support coordinators are all allied health professionals too.  This ensures you get REAL expertise from our people to you.  Our coordinators are all overseen and registered with various professional and government regulators.  And they all have many years experience in complex care environments and solving real world problems like transitions from home to independent living, coping with psychosocial disability and dealing with changes in health and wellbeing, as well as getting the most out of community and mainstream service and support options… just to name a few. 

A SchemeWise support coordinator is your partner in helping you achieve your goals.


Support coordination and the NDIS explained

The NDIS offers three levels of support coordination if you have this identified in your plan it is possible to use the level most appropriate for your initial needs to get going then change to another level if you need help along the way.  The three types are listed below.


Support Connection (Level 1)

This is a basic level service to help you put supports and services in place.  SchemeWise can assist with Support Connection in a few ways:

– when you know what services and support you want to use but need some assistance to understand an agreement or put one in place; or

– where your existing service / support is not meeting your needs and you need minor assistance to help approach a new one; or

– your you need help to manage the flow of information about you with a service / support (for example, obtaining a service agreement, understanding and completing it, and then providing any additional details the providers needs about you to be able to commence the service / support).

Support Connection is a simple service usually focused on one service or support.  If more than one is required at a time then you need a Level 2 support coordination option.

Support Coordination (Level 2)

This is the most common type of coordination included in NDIS plans.  Support Coordination (confusing called Coordination of Supports under an NDIS plan) involves helping you locate the best services and supports for you.  We can help you put in place as many service agreements you require – from supports you already use and trust as well as assistance to find new ones to help you achieve your goals.  This level of service generally has a monitoring role to assist you and ensure things keep going well – the NDIS generally requests a ‘progress report’ and at the end of your plan an ‘outcomes report’. SchemeWise also collects information to help you with your annual or requested plan reviews and provides the necessary reports to the NDIS.  If an issue with a service or support does become apparent SchemeWise can also help you sort things out too and get life back on track.

Specialist Support Coordination (Level 3)

This is a specialist service for people living with disability whom have high level needs.  It is a short term service only.  SchemeWise is registered to provide this level of service with the NDIA (ACT) and NDIS Commission (NSW). 

When you use SchemeWise for this level of service we will generally be involved in developing a service ‘fit for purpose’ for your needs.  People with complex needs may need this level of coordination to build services that suit them!

SchemeWise Specialist Support Coordinators generally  interact with service and support providers to design a support for you and ensure the providers people/carers are trained to meet your needs.  After services and supports are in place SchemeWise will keep monitoring things and collecting information for you to support plan reviews as well as complete the required progress and outcomes reports to the NDIS (generally we do all these things at Level 2).


How can a SchemeWise support coordinator help you?

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Not sure how to get started?         No problem… we’ve got you covered !

SchemeWise offers several pre-packaged support coordination plans – these can be a great way to think about what support coordination involves or how it will work for you.

We’ve taken all the hard work out of understanding this important support by providing an easy to read and understand offer up front. Just use the table below and match the amount of support coordination in your plan to the nearest pre-packaged amount. It’s that simple!

Coordination is the main ‘core’ activity involved; support time is the follow-up stuff like collecting data, checking things are working and so on; progress and review report times as required to let the NDIS know how your plan implementation is going; and finally face-to-face support at your next plan review so you don’t have to go it alone!  The packages assume access to Support Coordination – Level 2 (the most common level).

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  • coordination - up to 7hrs
  • support - up to 5hrs
  • Progress report
  • Outcomes report - up to 4hrs
  • Attend NDIS review (2hrs)
  • Assistance for evidence & review planning.
  • coordination - up to 20hrs
  • support - up to 10hrs
  • Progress report
  • Outcomes report - up to 5hrs
  • Attend NDIS review (2hrs)
  • Assistance includes goals, evidence & review planning.
  • coordination - up to 40hrs
  • support - up to 15hrs
  • Progress report
  • Outcomes report - up to 6hrs
  • Attend NDIS review (2hrs)
  • Assistance includes goals, evidence & review planning.
  • coordination - up to 55hrs
  • support - up to 20hrs
  • Progress report
  • Outcomes report - up to 7hrs
  • Attend NDIS review (2hrs) + NDIS discussions (4hrs)
  • Assistance includes goals, evidence & review planning.

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Don’t see anything above which matches your needs..? 

That’s OK because SchemeWise can make a package just for you from as little as $1000 to as much as $20,000.  All you need to do is give us a call completely obligation free.  A SchemeWise support coordinator will then meet you to discuss what they can do to help you.

Or, if you prefer we can simply work to your plan budget and advise you along the way.  Your SchemeWise coordinator will keep you regularly informed about funds use under your support coordination budget so you now how things are going and can make decisions about using those funds to help you achieve your goals.


Don’t have support coordination?

SchemeWise can still help if you have capacity building supports under your plan.  This is because the NDIS provides  flexible ways to obtain support coordination-like services in specific areas of your life.  These kinds of funding options allow you to get assistance for ‘life transitions’ and can be obtained under Improved Daily Living, Increased Social and Community Participation, Improved Relationships,  Improved Living Arrangements or Improved Learning.  Life transitions are things like changing schools, going from school to training or university, changing jobs, moving out of home, joining a new social group or activity, etc.  Getting some help from an experienced coordinator can REALLY make a difference….  

SW get started


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